US, Canada and Mexico orders ship from our warehouse in Ohio, USA. Orders placed by 2pm EST on a business day ship the same day, later orders the next business day, and weekend orders on Monday. UK, Europe, Australia, New Zealand and rest of world orders ship from our international warehouse within 1-3 business days.

Carriers take 1-3 business days to post the first scan, not counting weekends and holidays. If you still have no tracking number 3 business days after your order, email support@gasper.co with your order number.

US: standard 2-5 business days, express 1-2. Canada: standard 4-8 business days, express 2-4. UK, Europe, Australia, New Zealand and rest of world: tracked delivery in 7-14 business days. Busy periods can add a few days.

International parcels can sit at a sorting hub or in customs for several days without a new scan. If nothing changes for 7 business days, email support@gasper.co with your order number and we will chase the carrier.

Orders shipped outside the US may be charged import duties or taxes by local customs. The delivery company collects them and they are paid by the customer, including on free-shipping orders. If a parcel is refused at customs it comes back to us and we refund the order in full, minus only the return charge the carrier bills us.

Check with household members, neighbours, your building's mail room and any safe place. Carriers sometimes scan a parcel as delivered a day before it arrives. If it has not turned up after 2 business days, email support@gasper.co with your order number and we will open a trace with the carrier.

Orders cannot be edited or cancelled once placed. If a parcel comes back to us as undeliverable, we contact you to reship or refund it. Anything you do not want can be returned within 30 days under our returns policy.

Orders with several items can ship in separate parcels, each with its own tracking number. If an item is missing and you did not receive a second tracking number by email, email support@gasper.co with your order number.

Returns and exchanges are accepted within 30 days through our returns page. Pieces that fade, tarnish or break through a quality fault are replaced under our lifetime guarantee.